EXCHANGES AND RETURNS

To make an exchange or a return of an article purchased on our website www-maria-bianca.com from the company Catarina Pessanha e Luis Pessanha Lda whose VAT number is PT513434763, owner of the brand Maria Bianca, it is mandatory that the delivered article is in perfect condition, just like it was sold. It is also necessary that the article be accompanied by the respective invoice and labels. We do not exchange altered, washed, used, or in any way damaged by misuse of the same.



Online store and Showroom

On exchange/return

When buying from the online store, the customer has 14 days after receiving the order to exchange or return it. 

How to make an exchange/return in the Online Store:

You should send your article and the respective invoice to the following address: Rua dos Ciprestes 48, Edifício Office no Estoril, Piso 2 | Sala 1, 2765-623 Estoril

(The shipping costs associated with these exchanges are borne by the customer. We suggest shipping by carrier or registered mail).

To make an exchange you must also send an e-mail to: info@maria-bianca.com with the following information: full name, order number, invoice date, model and size of the item you wish to exchange or return, and the model and size you wish to receive. In case of return, you must include in your e-mail your bank details so that as soon as we receive the item for return, we can proceed with the refund.

Our team will contact you.

How to make the exchange/return in the Estoril Showroom:

When exchanging/returning directly to our showroom, you must first send us an e-mail to info@maria-bianca.com with the following information: full name, order number, invoice date, model and size of the item you wish to exchange or return, and the model and size you wish to receive. As soon as our team contacts you, you should leave the item you wish to exchange with the security guard at our building, at the following address: Rua dos Ciprestes 48, Edifício Office no Estoril, Piso 2 | Sala 1 , 2765-623 Estoril , between 9am and 7pm, Monday to Friday, and collect yours. In case of return, you must include in your e-mail your payment details so that as soon as we receive the item for return, we can proceed to refund you. 



CANCELLATION/REFUND OF ORDERS 

Any order placed in our online store www.maria-bianca.com can be cancelled or returned with a maximum of 14 days notice after the day of purchase. 

In case of cancellation or partial or total return of the order, the money is refunded to the customer within a maximum of 5 working days from the day the items enter our facilities and the return is registered. You may be refunded in one of the following ways:

1) by the same method of payment if you have opted for PayPal or Credit Card payment.

2) by bank transfer if you paid by ATM reference and entity. 

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